Payments are due on the 10th day of each month. Last day to pay is the 25th. Any past due balance will be subject to disconnect after the 25th day of the month. Extension requests will be accepted up until the 24th of the month.

To sign up for auto draft, click the button below, fill out form and attach a voided check. Forms must be submitted by the 5th of the month to be drafted for that month's bill. Form can be dropped off in office or emailed to: heather.burleson@cityofpearidge.com

AUTO DRAFT SIGNUP

Payment Extension Form must be completed and received in the office by the 24th day of the month- NO EXCEPTIONS. Email request to heather.burleson@cityofpearidge.com or drop off in night drop or the office. It is the customers responsibility to make sure extension is received. Click Link below for form.

EXTENSION REQUEST

Automatic Payment Information

Pea Ridge Water offers two automatic payment options.

1. Auto Draft is the fee free option and utilizes your bank's routing number and account number. You can sign up for this by filling out the auto draft form and submitting with a voided check. This can be submitted in the office or via email.

Alternatively you can also log into your water account and set it up under the "set up auto pay" screen.

2. Auto Pay uses a debit or credit card and this must be set up online, this option has a 2.5% processing fee from the card processor.

Both of these options will be processed to come out of your account on the 10th of the month. If the 10th falls on the weekend, then the money will come out the business day prior.

Billing Cycle

1. Meters are read electronically around the 19th day of every month. This date could vary depending on weekends and holidays.

2. Bills are sent out around the 26th day of every month, give or take, depending on the exact day we read meters and how long the bill process takes.

3. Payment is due on the 10th day of the following month.

4. Late charge of 10% added at 7:30 a.m. on the 11th. A late notice is then mailed or emailed, and is considered "second and final notice". The date late fees are assessed will be adjusted if the 10th falls on a weekend or a holiday.

5. Disconnect list is generated at 7:30 a.m. on the 26th with a service fee of $35.00 automatically added, regardless if disconnected yet. The date we do disconnects will be adjusted if the 26th falls on a friday, weekend, or holiday.

6. Any item returned, including auto draft will incur a $15.00 returned item fee.
The payment plus the fee will be due, payable by Cash or Card only by noon the next business day, or a disconnect order will be issued.

7. Extensions may be requested and proper form filled out up to the 24th at 4:30.
*Note* Extended payments are due on the last business day of the month by 2:00 p.m.

For Billing inquiries and any other concerns, please call our office during the hours of 7:30 am to 4:30 pm Monday – Friday at (479) 451-1109

IF YOU HAVE AN AFTER HOURS EMERGENCY, PLEASE CALL OUR AFTER HOURS NUMBER AT (479) 721-1009. This number cannot assist with billing questions or reconnects.